Privacy policy

Softin Labs respects your privacy. This policy explains what personal information we collect through this website, why we collect it and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you submit our contact form we collect the details you provide:

• Your name, business email address and company
• The service you are interested in
• The information you include in your message

Like most websites, our hosting infrastructure may also record basic technical information such as IP address, browser type and pages visited, for security and performance purposes.

How we use it

• To respond to your enquiry and discuss how we might work together
• To keep a record of our communication with you
• To protect this website against spam and misuse

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Sharing and storage

We may use trusted service providers, such as hosting, email and customer relationship management platforms, to store and process enquiries on our behalf. Some providers may store data outside Australia. Where this happens we take reasonable steps to ensure your information is protected.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep enquiry information only for as long as it is needed for the purposes above or as required by law.

Access and correction

You may ask to access or correct the personal information we hold about you, or raise a privacy concern, by contacting us through our contact page. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.